PACT VERBAL DE-ESCALATION AND CRISIS COMMUNICATION

The first day will include:  Principles of Intervention:  Diffuse Difficult Street Encounters and Active Listening.  You will receive proven concepts on the principles that hostage negotiators utilize to diffuse difficult street encounters.  These principles include not meeting anger with anger; strategies that quickly establish rapport; understanding basic concepts of emotion verses rationality; alternatives to manage an incident; profiles of different personality types and the importance of time management.  Active Listening will include trust and resolving conflict; basic concepts of hearing versus actively listening; restating or paraphrasing what they heard in their own words and demonstrating empathy and quickly building rapport during crisis situations.

Day two will include a mental health overview and suicide by cop instruction.  You will learn to manage incidents involving mentally ill and/or emotionally disturbed individuals; explore several mental health disorder(s) that law enforcement officers will often encounter; and law enforcement officer's mental health well-being.  You will…